Process Mapping & Documentation
See exactly how work moves through your business today — every step, handoff, and decision point, laid out visually.
Process & Operations Consulting · Charleston, SC
Built by design, not by accident.
We map the way your business actually runs, then redesign it so growth doesn't break what's working. No jargon, no shelfware — just processes your team will use.
- 60+
- Processes redesigned
- 5–8 wks
- Typical engagement
- 11 hrs
- Avg. weekly time saved*
- SC
- Based in Charleston
What we do
Four ways we bring order to how your business runs
Most operational pain isn't a people problem — it's an undocumented, unexamined process problem. We fix that directly.
Workflow Redesign
We rebuild bottlenecked, ad-hoc processes into ones your team can actually follow — and that hold up as you scale.
SOP & Playbook Development
Tribal knowledge, written down. Clear standard operating procedures your team can run without you in the room.
Change Management & Training
Get your team bought in and trained on the new process — not just handed a binder and wished luck.
How we work
A five-step path from chaos to clarity
Every engagement follows the same disciplined sequence — so you always know what's next and why.
01
Discover
Interviews and an operational audit across every role that touches the process.
02
Map
A visual map of every step, handoff, and decision point — exactly as it exists today.
03
Redesign
Bottlenecks removed, redundant steps cut, ownership and decision points clarified.
04
Document
Clear SOPs and playbooks your team can follow — built for how they actually work.
05
Implement
Hands-on rollout support, training, and check-ins at 30, 60, and 90 days.
Results
Real engagements, real numbers
A few of the processes we've redesigned for companies around the Lowcountry.
−62%
Coastal Home Services Co.
Redesigned the intake-to-dispatch workflow, cutting job-scheduling time by 62% and eliminating double-booked crews.
3 wks → 5 days
Lowcountry Hospitality Group
Documented a step-by-step onboarding SOP, shrinking new-hire ramp-up from three weeks to five days across four properties.
11 hrs/wk
Harbor Legal Partners
Eliminated duplicate data entry across four disconnected tools, saving the intake team roughly 11 hours a week.
Engagement options
Start with one process, or partner long-term
Every engagement starts with a scoped, fixed-fee project — no open-ended retainers up front.
Process Audit
$2,500 / project
A focused, two-week assessment of one core process — mapped, diagnosed, and prioritized for fixes.
- Current-state process map
- Bottleneck & risk diagnosis
- Prioritized findings report
Optimization Sprint
$7,500 / project
A six-week engagement to redesign, document, and roll out one or two priority processes.
- Everything in Process Audit
- Redesigned workflow & SOPs
- Team training & rollout support
- 30/60/90-day check-ins
Ongoing Partner
Custom
Quarterly process reviews and on-call support as your business — and its processes — keep changing.
- Quarterly process reviews
- Priority access for new sprints
- On-call operations advising
Who you'll work with
A small team, deep in your operations
No account managers passing you between departments — you work directly with the people doing the work.
[Founder Name]
Founder & Principal Consultant
[Placeholder bio — e.g. background, years in operations/process consulting, industries served, and what led to founding Processes by Design.]
[Consultant Name]
Senior Process Consultant
[Placeholder bio — relevant credentials, prior roles, and areas of focus such as operations, training, or systems implementation.]
FAQ
Questions we hear before kickoff
A single Process Audit runs about two weeks. A full Optimization Sprint — redesign, documentation, and rollout — typically takes five to eight weeks, depending on how many processes are in scope.
Charleston is home base and where we do most in-person work, but we regularly run engagements remotely for companies across the Southeast. If your team is distributed, we adapt the process.
Most clients are 10–150 employees — established enough that ad-hoc processes are starting to break, but without a dedicated ops or process team in-house yet.
Every Optimization Sprint includes training and check-ins at 30, 60, and 90 days to make sure the new process is actually sticking — not just sitting in a shared drive.
We're tool-agnostic and start with the process, not the software. If a tool change makes sense once the process is redesigned, we'll recommend it and help scope the switch — but we won't push a platform you don't need.
Get started
Let's map how your business actually runs.
Tell us a bit about your team and where things feel stuck. We'll follow up to schedule a free 20-minute intro call.